+34 957 420 666
PATIENT CARE SERVICE
PATIENT CARE SERVICE
Mission
The Patient Care Service at Cruz Roja Hospital of Córdoba is composed of professionals whose mission is to welcome and guide patients and their families during their hospital visit or stay. If you have any questions, complaints, or suggestions during your admission or visit, you can express them through this service, where your request will be handled with professionalism and care.
This service will accompany and assist patients and families throughout their hospital experience.
We evaluate your hospital experience to improve it
Through the Patient Care Service (SAP), we aim to assess the experience of patients and families during their hospital visit or stay. We analyse how they felt, whether their expectations were met, and collect suggestions for improvement.
How will we help you?
The Patient Care Service will::
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Accompany patients within the hospital environment.
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Conduct interviews with patients and families to understand their experiences and needs across all services: Admission, Emergencies, Outpatient Consultations, Hospitalisation, ICU.
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Provide information and respond to patient queries at all times.
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Follow up after the patient leaves the hospital to assess their recovery and any new needs.
CONTACT
To contact the Patient Care Service, you or your family member can:
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Call from the hospital room by dialling 2102.
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Call directly: +34 647 43 06 94
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Or email:
atencionalpaciente@hcrc.es
